Member Support

Questions and answers for existing NSCS or Torch & Laurel members

• I didn't receive a pin after I joined
• My certificate won’t load / I am getting an error when I try to download my certificate
• I need help with a purchase at the NSCS online store
• Do members automatically get graduation regalia?
• When is my Induction Ceremony?
• Do I have to go to the Induction Ceremony / I can’t make it to the Induction Ceremony
• How do I get an employment verification on a current or former employee?
• How can I change my email address?
• My Torch & Laurel membership certificate is incorrect, who can I speak with about this?
• I haven’t received my Torch & Laurel membership certificate
• How do I use my membership discounts?
• Will I receive a printed membership certificate?
• When will I get my Welcome Package?
• Can I upgrade my membership to a premium tier?